We value our customers – that is what every business says. Customers are the most important force that drives our business to success. Without them, who is there to buy what you sell? Well, we do everything as a business to make them happy. Happy clients or customers will bring prosperity to your business. At SEO Melbourne, we do our best to make you happy. Every business in today’s world does marketing to attract customers. So, how you make them happy as a business? Providing them an excellent service is the first action. Afterwards?
Today, SEO Melbourne is going to talk about ways to connect with your customers as a business. Did you know that you can make friends with them? That way, you can make them your loyal customers. They will never go anywhere else. They will do business only with you.
* Respond to your customers ASAP: Taking too long to respond will break their hearts about your business. Customers expect you to respond them within a day or two (latest.) For example, if a customer sends you an E-mail regarding an item he/she bought from you; reply ASAP. SEO Melbourne tip: OK, you sold the item to the customer, but that doesn’t mean you are done with doing business with him/her. Try your best to respond within a day. We respond you quickly – I have seen it on every website. Yes, they will respond you quickly at the point of selling the product, but afterward; you will have to wait for ages for a reply. Don’t make that big mistake. You will annoy your customers, and annoyed customers will ruin your reputation and you deserve it.
* Do something extra for your customers: Offer them a trial service. Accept free returns. Give them discounts. Send gifts to your loyal customers. My father’s insurance company is sending him a cake for his birthday for 40 years. What a great service. They are the number one insurance company in the city. SEO Melbourne tip: doing something extra for your customers is never going to be a waste of time and money. If you have a huge number of loyal customers, then you are a winner. They will do business with you for a lifetime.
* Maintain a blog on your website: Post some articles related to what you sell. Let your customers comment on the posts. People love to read informative blog articles. At SEO Melbourne, we advise every business owner to maintain a blog on their websites. On the other hand, a blog can generate some web traffic for your website. Customers will visit your website every day to read what you post. It is a great way to connect with your customers when you are not doing business with them. You should keep in contact with them.
* Take reviews and ratings seriously: I have come across business websites that respond only to positive reviews. When a customer criticizes their service, they say nothing. SEO Melbourne tip: handling a customer’s complaint well will give you a loyal customer. You didn’t ignore him/her. As mentioned, word-of-mouth reviews can build your business or break it apart. Online criticism is something that helps you to understand your mistakes. Take that opportunity so. SEO Melbourne blog has articles on how to deal with online criticism.